Civil Rights

  • Title VI Compliance

    “TITLE VI TITLE VI “No person in the United States shall, on the ground of race, color or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal Financial Assistance.”

    Montebello Bus Lines (together, hereinafter, referred to as “MBL”), is committed to ensuring that no person is excluded from participation in, or denied the benefits of its services on the basis of race, color or national origin as protected by Title VI of the Civil Rights Act of 1964, as amended.

    No person or group of persons will be discriminated against with regard to fares, routing, scheduling, or quality of transportation service that MBL furnishes, on the basis of race, color or national origin.

    In addition, the frequency of service, age and quality of MBL vehicles assigned to routes, quality of MBL bus stops, and location of routes will not be determined on the basis of race, color or national origin.

    How do I file a Title VI complaint?

    If you have been excluded from, denied the benefits of, or been subjected to discrimination on the basis of race, color, or national origin, you may file a written complaint with MBL. Federal law requires that complaints be filed within one-hundred eighty (180) calendar days of the alleged incident.

    The Title VI Complaint Form may be printed from the City of Montebello website or may also be requested from MBL Customer Service at (323) 558-1625. The Complaint Form is also available for pick-up at the Department of Transportation, 400 S. Taylor Ave., Montebello. The complaint form should include the following information:

    Title VI Complaint Form

    Title VI Complaint Form (Spanish)

    Title VI Complaint Form (Chinese)

    1. Complainants name, address, and contact information (i.e. telephone number, email address, etc.)

    2. Description of how, when, where, and why you believe you were discriminated against. Include the location, names, and contact information of any witnesses

    The completed form must be returned to:

    Montebello Bus Line
    Attn: Title VI Complaints
    400 S. Taylor Avenue
    Montebello, CA 90640
    (323) 558-1625 x115

    In addition to the Title VI complaint process at MBL, a complainant may file the Title VI complaint with the:

    U.S. Department of Transportation
    Federal Transit Administration
    Office of Civil Rights
    Attention: Complaint Team
    East Building, 5th Floor – TCR
    1200 New Jersey Avenue, SE
    Washington, DC 20590

    Complainants may also file a Title VI complaint with an external entity such as the Department of Justice, other Federal or State agency, or a Federal or State court. However, should a complaint e filed with MBL and an external entity simultaneously, the external complaint will supersede the MBL complaint and MBL’s complaint procedures will be suspended pending the external entity’s findings.

    Who can file a complaint?

    Any person who believes they have been excluded from, denied the benefits of, or been subjected to discrimination on the basis of race, color, or national origin, may file a written complaint with MBL.

    Federal law requires that complaints be filed within one-hundred eighty (180) calendar days of the alleged incident.

    What happens to my complaint to MBL?

    All complaints alleging discrimination based on race, color or national origin in a service or benefit provided by MBL will be recorded.

    MBL staff will forward the Title VI complaint to the Title VI Coordinator and will provide appropriate assistance to complainants, including persons with disabilities, or who are limited in their ability to communicate in English.

    In instances where additional information is needed for assessment or investigation of the complainant, MBL will contact the complainant within fifteen (15) working days. Failure of the complainant to provide the requested information by a certain date may result in the administrative closure of the complainant.

    MBL will investigate the complaint and prepare a response subject to review by the MBL’s Director of Transportation. If appropriate, MBL may administratively close the complaint and advise the complainant of his/her right to file a complaint externally.

    The complainant also will be advised of his/her rights to appeal the response to Federal and State authorities as appropriate. MBL will make every effort to respond to a Title VI complaint within sixty (60) working days of its receipt of such a complaint, unless a complaint is filed with MBL and an external entity simultaneously as noted previously.

    How will I be notified of the outcome?

    MBL will send a final written response to the complainant and advise the complainant of his or her right to file a complaint externally. MBL will use its best efforts to respond to Title VI complaints within 60 workdays of its receipt of such complaints.

    Who can file a complaint?

    An outcome letter will be forwarded after the investigation is completed. Parties will have 14 calendar days from the date of the outcome letter to appeal.

    Documents Associated with Title VI

    1. Title VI Program

    2. Title VI Notice of Rights

    Title VI Notice of Rights (Translated)

    3. Title VI Complaint Process & Form

    Título VI Proceso y Formulario de Quejas Español

    Title VI Complaint Form (Chinese)

    4. Title VI Public Participation Plan

    5. Title VI Limited English Proficiency (LEP) Policy

    6. Title VI Notice Advising LEP Persons of Free Language Assistance


  • Equal Employment Opportunity Program FY 2019 - 2021

    Montebello Bus Lines (MBL) is committed to building and maintaining a workforce that accurately reflects the diversity of the public it serves.  It is MBL’s policy to provide equal employment opportunities without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.


    MBL’s Equal Employment Opportunity (EEO) policy applies to all personnel policies and employment practices, to ensure that all employment actions, including but not limited to recruitment or recruitment advertising, hiring, upgrading, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation, and treatment of employees will be administered in conformance with MBL’s EEO policy.


    MBL has implemented a written EEO Equal Employment Opportunity (EEO) Program that sets forth the EEO policies, practices, and procedures, inclusive of goals and timetables, to which MBL is committed.


    As MBL’s City Manager, I maintain overall responsibility and accountability for MBL’s compliance with its EEO Policy and Program. To ensure day-to-day management, including program preparation, monitoring, and complaint investigation, I have appointed Nicholas T. Razo, Director of Human Resources, as MBL’s EEO Officer. Nicholas T. Razo will report directly to me and acts with my authority with all levels of management, labor unions, and employees. Furthermore, all management personnel at every level share in the responsibility for promoting a work environment which is free of discrimination. MBL evaluates the performance of managers, supervisors, and others based on the success of the EEO Program in the same manner that MBL evaluates their performance in other MBL programs.


    All applicants and employees have the right to file complaints (both written and verbal) of discrimination with MBL’s EEO Officer:


    Nicholas T. Razo

    Director of Human Resources

    (323) 891-6166

    This email address is being protected from spambots. You need JavaScript enabled to view it.


    or in person at 400 South Taylor Avenue, Montebello, California, 90640.



    The EEO Officer, once notified of the complaint, will conduct an investigation concerning the alleged discrimination. Retaliation against an individual who files a charge or complaint of discrimination or participates in an employment discrimination proceeding or similar protected activity is strictly prohibited and will not be tolerated.


    MBL has made the EEO Program available for inspection by any employee or applicant for employment upon request and provides reasonable accommodations to applicants and employees who need them because of a disability or to practice or observe their religion, absent undue hardship.


    MBL welcomes any comments or suggestions that would further improve the effectiveness of MBL’s EEO Policy and Program. It is by continuing MBL’s commitment to the successful achievement of MBL’s EEO goals that MBL can receive the benefits of a diverse and equitable workplace.


    Public Notice 2018-20.pdf

    City of Montebello-FTA Methodology 2019-21_.pdf

    Montebello Website language for DBE goal 10-01-18.pdf

    Contact Person
    Mr. Eric Yan, DBE Liaison Officer (DBELO)
    This email address is being protected from spambots. You need JavaScript enabled to view it.
    Ph. 323.558.1628

  • Americans with Disabilities Act

    Reasonable Accommodation Request Form

    The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination and ensures equal opportunity and access for persons with disabilities. Montebello Bus Lines staff assist in compliance oversight under ADA federal regulations. This includes ensuring that ADA guidelines are consistently followed and applied.

    To file an ADA or accessibility complaint regarding MBL’s programs or services or to request a Reasonable Modification, please use the online customer comment form, contact MBL’s Customer Service at 323-558-1625 or do so in person at the Montebello Bus Line facility located at 400 S. Taylor Ave. Montebello, CA 90640. All comments will be logged, investigated and a response provided.

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